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Privacy Policy

Last updated: January 3, 2025

1. Introduction

Ren AI (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent orchestration platform and related services.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, company details)
  • Communications with our AI agents and support team
  • Integration credentials for connected third-party services
  • Feedback and correspondence you send to us

2.2 Automatically Collected Information

  • Device and browser information
  • Usage data and interaction patterns with our platform
  • Log data including IP addresses and access times
  • Cookies and similar tracking technologies

2.3 Third-Party Integrations

When you connect third-party services (such as CRM, project management, or communication tools), we may receive data from those services as authorized by you. We only access the data necessary to provide the functionality you request.

3. How We Use Your Information

  • Provide, maintain, and improve our AI agent services
  • Process and respond to your requests and communications
  • Personalize your experience and agent interactions
  • Analyze usage patterns to enhance our platform
  • Ensure security and prevent fraud
  • Comply with legal obligations
  • Send service-related communications and updates

4. AI Agent Data Processing

Our AI agents process your data to perform tasks and provide insights on your behalf. This processing includes:

  • Analyzing messages and data from connected applications
  • Generating summaries, recommendations, and automated responses
  • Learning from your preferences to improve agent performance
  • Executing actions in connected third-party services as directed

We implement strict data isolation between different users and organizations. Your data is not used to train models for other users without explicit consent.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

  • Service Providers: With trusted partners who assist in operating our platform
  • Third-Party Integrations: With services you explicitly connect to your account
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication measures
  • Secure credential storage for third-party integrations

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, and we will process such requests in accordance with applicable laws.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access and receive a copy of your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Object to or restrict certain processing activities
  • Data portability
  • Withdraw consent where processing is based on consent

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: shrey@renai.com