Slack

Connect Ren to Slack so that messages in mapped channels create agent sessions, and agents can reply directly in threads.

Before you start

• A Ren account with admin access to your organization - A Slack workspace where you can install apps - At least one project with an agent attached

Install the Slack app

In the UI

1. Open Settings → Integrations → Slack in the Ren dashboard.

2. Click Connect Slack. You’ll be redirected to Slack to authorize the Ren bot for your Slack workspace.

3. After approval, you’re returned to Ren. The Slack workspace is now linked to your organization.

Map channels to projects

Each Slack channel can be mapped to one Ren project. When someone posts in a mapped channel, Ren creates a session using the project’s primary agent (or the default agent you specify).

1. In Settings → Integrations → Slack, click Map channel.

2. Select a Slack channel and a Ren project.

3. Optionally choose a default agent and a fallback sender (the Ren user whose identity the agent uses when posting).

4. Click Save. Messages in that channel now trigger agent sessions.

To remove a mapping, click the channel’s Unmap button. The Slack bot remains installed. Only the routing is removed.

Disconnect Slack

In Settings → Integrations → Slack, click Disconnect. This removes the Slack bot from your Slack workspace and deletes all channel mappings.